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Frequently Asked Questions (FAQ)
General
Is my document safe with On The Dot Translations?
Absolutely. Sending a document to us either through our web-based form or through e-mail is secure. A non-disclosure agreement (NDA) is signed with every one of our colleagues involved in the translation process.
How can I place an order?
What can you translate?
The formats we translate include:
How do I get a free quote?
How soon may I receive my translation?
How do I send you a document?
How do I send files larger than 20 MB?
Is there a minimum order price or size?
Can you mail translations?
How is the price of a translation calculated?
How do you charge?
When do I need to pay?
What guarantees do you give regarding quality?
My lawyer requested that I get a certified translation of my documents. What is this and how can I get it?
My company need to have some highly technical instructions and specifications translated. Can you handle this format?
Do you have offices at my location?
What can I do if I'm having trouble reading non-Latin characters in my completed translations?
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